Contact the Shira team
A question before you launch your store, a partnership idea, or trouble with your account? Write to us on the channel that suits you and it goes straight to the Shira team.
Direct channels
Send us a message
Your message reaches the support team as a ticket, and we reply to your email.
Before you write
- Who reads my message?
- The Shira team itself. Every form message opens a support ticket for the team, and the reply comes to your email.
- I can't log in to my store account. What should I do?
- Choose "I can't log in to my account" as the topic and include the email your store is registered with so we can find it quickly. Never send your password.
- I represent a delivery, payment or marketing company and want to work together
- Choose "Partnerships" as the topic and tell us about your company and the idea.